Privacy Policy – Eco-Centre Menzah Bellota
Eco-Centre Menzah Bellota (“we”, “our”, “the establishment”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect about you, how we use it, how we protect it, and what rights you have under Moroccan law, particularly Law 09-08 on the protection of individuals with regard to the processing of personal data.
1. Scope of this Privacy Policy
This Privacy Policy applies to:
- Guests staying at our establishment
- Visitors to our website or social media pages
- Individuals contacting us via phone, email, or messaging apps
2. Personal Data We Collect
We may collect the following categories of personal data:
2.1 Identification and contact details
- Full name
- Date and place of birth
- ID/passport number (as required by Moroccan authorities)
- Address
- Phone number
- Email address
2.2 Booking and stay information
- Arrival and departure dates
- Number of guests
- Special requests (meals, activities, equipment)
- Payment information (excluding full card details, which we do not store)
2.3 Technical information (if applicable)
- IP address
- Device and browser data
- Website usage data (via cookies)
2.4 Additional optional information
- Preferences related to meals, comfort, or services
- Feedback and reviews
We only collect information that is relevant to managing your reservation and improving our services.
3. How We Use Your Data
We use your personal data for:
- Managing reservations and hosting guests
- Complying with legal obligations (such as guest registration required by Moroccan authorities)
- Processing payments
- Communicating before, during, and after your stay
- Managing security within the establishment
- Improving services and customer experience
- Sending important updates or service notifications
We do not sell, rent, or trade your personal data.
4. Legal Basis for Processing
Your data is processed based on:
- Execution of a contract (booking and hosting)
- Legal obligations (guest identification required by Moroccan law)
- Legitimate interest (security, service improvement)
- Your consent (only for optional services, marketing, or cookies)
5. Data Sharing
We may share your data only with:
- Moroccan authorities (as legally required: police, tourism regulators)
- Payment service providers
- Technical service providers (website hosting, email, reservation platforms)
These third parties only process your data as needed and in accordance with applicable data protection laws.
We do not share your data with third parties for marketing purposes.
6. Data Retention
We keep your data only for the time necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal retention periods under Moroccan law
- Manage claims or disputes
Guest identification data may be retained as required by national security regulations.
When no longer needed, your data is securely deleted.
7. Data Security
We take appropriate technical and organizational measures to protect your data against:
- Unauthorized access
- Loss or theft
- Disclosure
- Alteration
Examples include: limited access to data, secure payment channels, encrypted communication (when possible), and secure data storage.
8. Your Rights
Under Moroccan Law 09-08, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (when legally possible)
- Object to processing for legitimate reasons
- Withdraw consent (for optional processing like marketing)
You may exercise your rights by contacting us (see Section 11).
9. Cookies (if applicable)
If you use our website, cookies may be used to improve your browsing experience.
You can accept or refuse cookies through your browser settings.
A detailed Cookie Policy can be provided if needed.
10. International Data Transfers
If some data is stored or processed outside Morocco (e.g., international reservation platforms), we ensure it receives an adequate level of protection in accordance with data protection laws.
11. Contact Us
For any questions, requests, or to exercise your privacy rights, you may contact us at:
Eco-Centre Menzah Bellota
Address: Km 18, Route de Chefchaouen N°13, Douar Bellouta, Commune Brikcha, Ouezzane, Morocco
Phone: +212 6 70 82 61 24 / +212 6 55 97 83 19
Email: contact@menzahbellota.com
Website contact page : contact-us
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted and dated at the top of this document.